Returns & Refunds Policy
Last updated: 13.11.25
1. Our Commitment
Henry & Henry of Battersea is devoted to exceptional craftsmanship and service. Each piece is made with care, precision, and the highest attention to detail. Should your purchase not meet your expectations, we will do everything possible to ensure a smooth and considered resolution.
2. Eligibility for Returns
- Returns must be requested within 14 calendar days of receiving your order.
- Returned items must be unworn, undamaged, and accompanied by their original Henry & Henry packaging, documentation, and certificates.
- For hygiene and authenticity reasons, bespoke, engraved, resized or customised pieces (including those made to order) are non-refundable.
Please note that international customs duties, taxes, and shipping costs are non-refundable.
3. Requesting a Return
To initiate a return, please contact our Client Service team at info@henryandhenry.com, quoting your order number and reason for return.
Once your request has been reviewed, we will issue a Return Authorisation and provide instructions for secure shipping.
Please do not send any items back without prior confirmation from our team, as unregistered returns cannot be accepted.
4. Shipping & Responsibility
- We recommend using a tracked and fully insured courier service to ensure safe delivery.
- Items remain the client’s responsibility until they are received and inspected by our team at Henry & Henry.
- Please ensure all pieces are carefully packaged in their original presentation boxes and protective materials.
5. Refunds & Exchanges
- Once your return is received and verified, we will process your refund to the original payment method or issue a credit note/exchange according to your preference.
- Refunds will be processed within 14 business days of receipt.
- In cases where the order has not yet been dispatched, a full refund will be issued upon written cancellation.
6. Complimentary Annual Service
Each Henry & Henry creation includes a complimentary annual service for the lifetime of your piece.
This service includes:
- A comprehensive quality-assurance inspection of settings, clasps and structural integrity, carried out by our in-house workshop; and
- An optional professional polish, restoring your jewel’s original lustre while preserving its character and craftsmanship.
We recommend taking advantage of this appointment to ensure your piece continues to perform and shine exactly as intended.
7. In-Store Purchases
Purchases made at Henry & Henry events, pop-ups or private viewings are non-refundable. Exchanges or credit notes may be offered at our discretion within 14 days of purchase, provided the item is in pristine condition.
8. Faulty or Incorrect Items
If your item arrives damaged, defective, or not as described, please contact info@henryandhenry.comwithin 48 hours of receipt. We will arrange inspection and repair, replacement, or refund as appropriate.
9. Important Information
- Items showing signs of wear, damage, alteration or missing components (such as certificates, stones, or packaging) may be refused or subject to a deduction.
- This policy does not affect your statutory rights under UK consumer law.
10. Contact Us
For all return, after-sales or service enquiries:
Henry & Henry of Battersea
Email: info@henryandhenry.com
Hours: Monday – Friday, 10:00 – 17:00 (UK Time